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Customer service still exists….

February 8, 2013

Kudos to Lensrentals.com!

A few weeks ago because of a comment made on this blog I was introduced to a new camera soon to hit the market: the JVC GC-PX100 . Because my pockets are not (yet) deep enough to buy every new camera for testing I go through rental companies to “Try before I Buy”. Lensrentals.com is a company that I have used in the past as when I was able to write the article about the Canon XA10. So I went to their site to see if they list the JVC GC-PX100  or something in its class as being in stock to rent. Unfortunately they did not carry anything like compariable to the JVC. On a whim I sent an email to their support personnel about the JVC GC-PX100  wondering if it is something they carry or would even consider carrying. Not only did I get a reply but the reply blew me away.

I received an email from someone at Lensrentals.com (Name and email will be posted after I receive permission to share that information) who indicated that simply because I was inquiring about that camera that they will stock it to rent. That, my friends, is customer service which is a big deal to me. For that reason I will mention Lensrentals.com every chance I get. Too often the internet is used to complain loudly about people/companies that do wrong, but it is good to be able to talk about a company that does something nice once in a while.

With this kind of customer service Lensrentals.com will be on my list of Great companies for quite a while. For the record I receive no compensation or reward from Lensrentals.com. I pay “sticker” price just like every other customer. I simply believe that the good that people do should be recognized.

[Editor’s Note – Added 11 Feb 2013 – Reordered for easier reading]

I received permission to include the letter that follow:

Contact Form, Jan 28 02:19 pm (CST):

Are there any plans to have a JVC GC-PX100 available for rental? I would
like to get my hands on it to create a review for my blog site:
https://av2all.wordpress.com . I understand that the PX100 along with the
Canon HF G20 and the Panasonic HC-X920 may not fit the price range that you
normally utilize on a day to day basis. Is there a way to see  if more
customers would be interested in that price range of cameras? Thank you.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: LensRentals.com

Sent: Wednesday, January 30, 2013 4:54 PM
To: Robert Baker
Subject: [LensRentals.com] Re: JVC GC-PX100 (ticket #79006)

## Please do not write below this line ##

Tyler Beckman, Jan 30 03:53 pm (CST):

Hey Robert, since you asked about them, I’m game for giving the JVC camcorders a try. I’m placing a preorder for a couple of them now. We should have them listed on our website and available for renting around the time that they begin to ship to U.S. retailers.

Thanks!

Tyler Beckman
LensRentals.com

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Robert Baker 
Sent: Thursday, January 31, 2013 12:15 PM
To: ‘LensRentals.com’
Subject: RE: [LensRentals.com] Re: JVC GC-PX100 (ticket #79006)

Very Impressive customer support.

As soon as it comes in I will be renting it. Hopefully I can utilize it for a series of interviews I’m conducting.

————————-
Robert J. Baker
Senior Networking Consultant
SpaceAge Consulting LLC

https://av2all.wordpress.com

http://bit.ly/chsdapt
http://bit.ly/JCIToday
http://bit.ly/wed_slideshow
http://bit.ly/wedmontage

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